14-Day Money Back Guarantee
Terms & Conditions
If, for any reason, a customer is unsatisfied with their purchase, they can contact us within 14 days of taking delivery and organize to return the product and receive a refund of the purchase price, subject to the terms and conditions listed below:
- In order to apply a refund, the customer must notify us within 14 days of taking delivery of their Product and request a refund or exchange.
- The products must be returned within 14 days.
- Customers must return the products for which they are seeking a refund at their own cost.
- Customers must return the products with a acceptable reason, such as product damaged during the delivery, product size has more than 5 cm error, product material is different with the order.
After receiving the returned application, we will issue a refund as soon as is reasonably practicable, and the customer will be provided with e-mail acknowledgement. Where possible, refunds will be processed by reversing the initial customer transaction. We accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway.
NOTE: Made-to-Measure items (this includes Custom-Made Curtains, Sheers, Tracks and Roller Blinds) cannot be returned for change of mind, incorrect measuring, or incorrect colour choice. We suggest you think about it before ordering.
We reserves the right to make changes to the 14-Day Money Back Guarantee Terms and Conditions without notice.