Thanks for visiting our online shop and purchasing from us. If something goes wrong with your product, you should always contact us and we will do our best to help you. Please read the terms and conditions below that fully outline your warranty rights, and policy about return and refund.

All of our products have 6 months to 5 years warranty, varied with different products. Please read the warranty conditions for each product in the descriptions before buy it.

Covered under Warranty

  • The original retail purchaser of the products
  • Defects in materials and workmanship
  • Wrong size of custom made products more than 5cm
  • Supplied colour different to sample colour
  • Damage noted upon delivery

Not covered under Warranty

  • Accident
  • Alterations or improper installations
  • Abuse, and misuse
  • Natural minor fading over time
  • Improper cleaning and use of chemicals

In the event you need to make a warranty claim, please send your claim to our customer service team by email dmh@decormyhouse.com.au .

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